Shipping policy

This policy applies to every order placed in our store. We've put it together so you know exactly how shipping works with us. By ordering with us, you're agreeing to these terms.

Where We Ship

We currently ship only within the United States. We do not offer international shipping at this time.

Handling, Transit, and Order Cutoff Time

Our handling time: 2-3 business days (Monday-Friday).

Transit time: 4-5 business days (Monday - Friday).

Order cutoff time: 6 PM (GMT-05:00) Eastern Standard Time (New York).

Orders placed before 6:00 PM will be processed the same day. Orders placed after 6:00 PM will be processed the next business day.

Shipping Cost

Free shipping on all orders.

Shipping Carriers

To provide fast and dependable delivery, MeticuLab USA partners with reputable national shipping carriers operating within the United States. The carrier selected for your order may vary depending on your delivery location, package size, and service availability.

Tracking Information

We will provide tracking information for every order once it has been shipped. You can track your order on the shipping carrier’s website using the tracking number provided in your order confirmation email.

Custom Fees and Duties

Please be aware that some orders may be subject to customs fees and duties imposed by the destination country. These fees and duties are the customer's responsibility and are not included in the product price or shipping cost.

Delivery Attempts

If the shipping carrier is unable to deliver your order due to an incorrect address or absence of the recipient, they may make additional delivery attempts or hold the package for pickup at their facility. If the package is returned to us, we will contact you to arrange for reshipment.

Lost or Damaged Packages

In the rare event that your package is lost or damaged in transit, we will work with the shipping carrier to locate the package and resolve the issue. If the package cannot be recovered, we will provide a full refund or replace the product, if possible.

We hope that this shipping policy provides the information you need to have a positive experience when ordering from our e-commerce store. If you have any questions or concerns, please do not hesitate to contact us.