Payment Policy
Payment Methods
We accept the following secure payment methods at checkout:
- Visa, Mastercard, American Express, Discover, Diners Club
- Apple Pay, Google Pay, Shop Pay
- PayPal
Payment Authorization
All payments must be completed in full before your order is processed and shipped. Orders are processed only after successful payment authorization.
Failed or Declined Payments
If a payment is declined, canceled, or flagged for security verification, your order may be delayed or canceled until the issue is resolved.
Pricing & Taxes
All prices are displayed in USD. Applicable taxes may be added based on your location and local regulations.
Payment Security
All transactions are encrypted and processed through Shopify's secure payment gateway (SSL-protected checkout). We do not store your card details on our servers.
Refunds and disputes
For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.
Payment Support
If you experience any payment issues or have questions about your transaction, please contact our customer support team. We will be happy to assist you as quickly as possible.
Contact Us
Email: cs@meticulab.com
Phone: +1 (720) 840-5179
Address: 7762 Fawn Meadow Ct, Columbus, Ohio, 43085, United States.
Customer Service Hours
Monday to Friday: 10:00 AM to 6:00 PM.
Closed: Saturday & Sunday.
Time Zone: (GMT-05:00) Eastern Standard Time (New York).
Response Time: We strive to respond within 24 hours.