FAQ
Do you ship throughout the United States?
Yes, we ship to customers across all 50 U.S. states.
What is the delivery time?
Orders are typically processed within 2-3 business days. Once shipped, delivery takes an additional 4-5 business days depending on your location.
Total estimated delivery time: 6-8 business days.
How can I track my order?
As soon as your order is shipped, you will receive an email containing a tracking number allowing you to track your package in real time.
What payment methods do you accept?
We accept the following secure payment methods at checkout:
- Visa, Mastercard, American Express, Discover, Diners Club
- Apple Pay, Google Pay, Shop Pay
- PayPal
All transactions are encrypted and processed through Shopify's secure payment gateway (SSL-protected checkout). We do not store your card details on our servers.
Can I return an item?
Yes. You can request a return within 30 days of receiving your order, in accordance with our return policy.
What should I do if I receive a damaged or incorrect item?
Contact us as soon as possible at: cs@meticulab.com
by providing your order number and photos of the problem encountered.
How do I contact customer service?
Email: cs@meticulab.com
Phone: +1 (720) 840-5179
Address: 7762 Fawn Meadow Ct, Columbus, Ohio, 43085, United States.
Customer Service Hours
Monday to Friday: 10:00 AM to 6:00 PM.
Closed: Saturday & Sunday.
Time Zone: (GMT-05:00) Eastern Standard Time (New York).
Response Time: We strive to respond within 24 hours.