Refund policy

Thank you for shopping with us at MeticuLab. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Return Timeframe

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What Products Can Be Returned

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at cs@meticulab.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at cs@meticulab.com.

Returns

Accept returns for both defective and non-defective products

Exchanges

Accept exchanges

Product condition

New and slightly used

Window

30 days

Method

By mail

Return label

Customer responsibility

Restocking fees

15% of the product price

Refund processing time

10 days

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.